Switching Broadband

We've made switching to Plusnet really easy

In fact, you could be enjoying our award winning broadband in just 10 days. To get started simply choose one of the options below

You're just 3 small steps away from great value broadband

1. Choose one of our great value broadband products from below

2. Enter your MAC key when prompted

3. Sit back and relax, we'll have you connected in about 10 days

You're just 3 small steps away from great value broadband

1. Call your current provider and ask for your MAC key

Choose from the list and we'll give you their number.

2. Your MAC key can take upto 5 days to arrive, but when it does

Make a note of your MAC key and come back to us (we'll still be here).
Signing up for Plusnet broadband with a MAC key isn't essential but it ensures that we can activate your new broadband with no loss of service.

3. If you can't wait for your MAC key - Don't panic

You can still sign up for Plusnet broadband and reserve your preferred username.
We'll create your account and ask for your MAC key later.

Frequently Asked Questions

What is a MAC key and why do I need one?

MAC keys are unique codes which allow you to switch broadband provider without any loss of service. If you recieve your broadband service through a phone line then you'll need a MAC key to switch to Plusnet.

How do I get a MAC key and how long does it take?

Simply by calling your existing broadband provider and asking for one.
Choose from the list and we'll give you their number.


By law your existing provider must give you a MAC key within five working days.

Can I switch to Plusnet without a MAC key?

You can still sign up for Plusnet broadband and reserve your preferred username. We'll create your account and ask for your MAC key later.

Plusnet Value Broadband

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Plusnet Premium Broadband

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Switching FAQs

Benefits of Switching

Save money on your broadband

Find out how much you could save by visiting our broadband comparison page

Earn Money for Referrals

Tell your friends about Plusnet and you can earn monthly discounts on your broadband.
Find out more

Stuff you need to know


If you leave Plusnet in your first 12 months after receiving a free set-up, router or house move, we'll charge you for these. If you remain with Plusnet for 12 months after receiving a free set-up, router or house move these charges will be waived. You can also choose to pay for any of these up front if you want more flexibility. Prices displayed are inclusive of VAT. View our terms and conditions.

* - Plusnet Value broadband starts at £5.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay this price every month. If you live outside of one of these areas you'll then pay £11.99 a month thereafter.

** - Plusnet Premium Broadband starts at £11.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay £15.99 a month thereafter. If you live outside of one of these areas you'll then pay £19.99 a month thereafter.

Phone line rental - All of our packages require phone line rental at £10.95 a month. Minimum contract length of one month applies to Plusnet Home Phone. Prices displayed are inclusive of VAT. View our terms and conditions.

1 - Broadband is described as up to 8Mb or 20Mb because your actual download speeds will vary depending on your telephone line and where you live. When you sign up we'll check your line and give you an estimate of the speed you should get. Download speeds will vary a lot in the first 10 days after connection and will then become more consistent.