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Live Updates
The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.
| Status | Service | Status Duration | Maintenance | Next update |
|---|---|---|---|---|
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0845 Dial | 123 Days 3 Hrs 43 Mins | ||
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"Connect" Dial | 123 Days 3 Hrs 43 Mins | ||
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Broadband | 9 Days 5 Hrs 9 Mins |
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Internet Connectivity | 180 Days 1 Hrs 56 Mins | ||
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11 Days 8 Hrs 55 Mins | 21/05/2012 @ 15:00 | ||
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Web Space & FTP | 48 Days 4 Hrs 21 Mins | ||
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USENET | 0 Days 0 Hrs 0 Mins | ||
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Services | 32 Days 0 Hrs 40 Mins | ||
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Portal | 83 Days 10 Hrs 24 Mins |
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Other | 68 Days 4 Hrs 59 Mins | ||
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CGI Services | 175 Days 3 Hrs 5 Mins | ||
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Broadband Phone | 17 Days 6 Hrs 1 Mins | ||
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Home Phone | 202 Days 9 Hrs 50 Mins | ||
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Network Capacity (ADSL/20CN) | 0 Days 0 Hrs 0 Mins | ||
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Network Capacity (ADSL2+/21CN) | 0 Days 0 Hrs 0 Mins |
Useful links
Announcements
Planned BT Network Maintenance - Week commencing 21st May 2012
21/05/2012 @ 15:54
When's this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.
What does it affect?
Broadband connectivity.
How long will it take?
Up to six hours each time.
What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week. These outages start at around midnight and go through to 6am each day.
22nd May - Edinburgh
23rd May - Nottingham, Wolverhampton and Cardiff
24th May - London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May - London Southbank
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.
Kind Regards
Chris Parr
Customer Support
Planned BT Network Maintenance - Week commencing 21st May 2012
21/05/2012 @ 15:05
When's this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.
What does it affect?
Broadband connectivity.
How long will it take?
Up to six hours each time.
What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week.
22nd May - Edinburgh
23rd May - Nottingham, Wolverhampton and Cardiff
24th May - London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May - London Southbank
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.
Kind Regards
Chris Parr
Customer Support
Planned Website/Internal Systems Maintenance - Tuesday 22nd May 2.30am-6.00am
21/05/2012 @ 11:48
When is this work happening?
Early tomorrow morning, 22nd May
What does it affect?
Access to our website and some of our internal systems.
How long will it take?
About three and a half hours.
What does the work involve?
We're making some code changes to facilitate some recent system improvements.
Am I likely to notice the work?
Yes, our website will be unavailable between approximately 2.30am and 5.30am and holding pages will be in place.
Is there anything else I need to know?
No.
Kind regards,
Adam Walker
Customer Support
Planned Network Maintenance - Friday 18th May 9.00am-5.00pm
18/05/2012 @ 17:32
When's this work happening?
During office hours, Wednesday 23rd May.
What does it affect?
Broadband connectivity.
How long will it take?
About 8 hours.
What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.
Am I likely to notice the work?
No
Is there anything else I need to know?
No
Kind Regards
Matt Taylor
Customer Support
Problems sending email (71298) - UPDATE
18/05/2012 @ 16:01
This is an update to Wednesday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.
Our network operations team are still actively going through the mail logs to identify spammers and stop them sending out unsolicited mail. We're continuing to liase with MAPS, however they are continuing to block some of our relay servers at this moment.
Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime.
We are continuing to pursue updates for this and have asked if they can de-list any of the servers while we continue to remove any spammers. We will update this service status again on Monday unless we receive any other information in the interim.
Please accept our apologies for the continued inconvenience.
Kind Regards,
Joanne Pilson
Customer Support
